Notice of a public meeting of
Customer and Corporate Services Scrutiny Management Committee
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To: |
Councillors Crawshaw (Chair), Fenton (Vice-Chair), Baker, Fisher, Hollyer, Musson, Norman, Pearson and Rowley
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Date: |
Monday, 6 March 2023
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Time: |
5.30 pm
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Venue: |
The George Hudson Board Room - 1st Floor West Offices (F045)
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AGENDA
1. Declarations of Interest
At this point in the meeting, Members are asked to declare any disclosable pecuniary interest or other registerable interest they might have in respect of business on this agenda, if they have not already done so in advance on the Register of Interests.
2. Minutes (Pages 1 - 6)
To approve and sign the Minutes of the meeting held on 9 January 2023.
3. Public Participation
At this point in the meeting members of the public who have registered to speak can do so. Members of the public may speak on agenda items or on matters within the remit of the committee.
Please note that our registration deadlines are set as 2 working days before the meeting, in order to facilitate the management of public participation at our meetings. The deadline for registering at this meeting is 5:00pm on Thursday 02 March 2023.
To register to speak please visit www.york.gov.uk/AttendCouncilMeetings to fill in an online registration form. If you have any questions about the registration form or the meeting, please contact Democratic Services. Contact details can be found at the foot of this agenda.
Webcasting of Public Meetings
Please note that, subject to available resources, this meeting will be webcast including any registered public speakers who have given their permission. The meeting can be viewed live and on demand at www.york.gov.uk/webcasts.
During coronavirus, we made some changes to how we ran council meetings, including facilitating remote participation by public speakers. See our updates (www.york.gov.uk/COVIDDemocracy) for more information on meetings and decisions.
4. City Centre Access (Pages 7 - 22)
Members will receive a report updating the Committee on the progress of the City Centre Access action plan.
5. Customer Centre Telephone Performance Update (Pages 23 - 30)
Members will receive a report which will provide an update on the improving performance of the Customer Services phone centre.
6. York and North Yorkshire Devolution Update (Pages 31 - 36)
Members will receive a report which outlines the next steps in the process for the implementation of the Devolution Deal.
7. Work Plan (Pages 37 - 38)
To consider the Work Plan.
8. Urgent Business
Any other business which the Chair considers urgent under the Local Government Act 1972.
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Democracy Officer:
Name: Jane Meller Telephone: (01904) 555209 E-mail: jane.meller@york.gov.uk |
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For more information about any of the following please contact the Democratic Services Officer responsible for servicing this meeting:
· Registering to speak · Business of the meeting · Any special arrangements · Copies of reports and · For receiving reports in other formats
Contact details are set out above.
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